Effective Date: 1 July 2025

At Impact Language Solutions, we are committed to protecting your personal data and your privacy. This Privacy Notice explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR).

1. Who we are

Impact Language Solutions is a language services company specializing in translation, interpreting, and language teaching services. Our registered office is located at Visegrádi u. 9., 1132 Budapest, Hungary.
For any questions or concerns regarding this Privacy Notice, please contact us at impactls@impact.hu.

2. What personal data we collect

• Contact information: Name, email address, phone number, and address
• Documentary information: Personal documents containing personal data that you provide for translation, such as IDs, certificates, and other official documents
• Payment information: Details necessary for processing payments (such as credit card information) through secure channels
• Communication records: Correspondence between you and our team via email, phone, or other means
• Translation memories: Data related to your previous translations used to enhance the quality and efficiency of our services

3. How we use your personal data

• To provide services: To perform translation, interpreting, and language teaching services that you request
• Quality assurance: To maintain and improve the quality of our services, including building translation memory databases for future projects
• Communication: To communicate with you regarding your projects, inquiries, and feedback
• Billing and payments: To process payments and manage billing for our services
• Legal compliance: To comply with applicable legal obligations and defend our rights in the case of disputes

4. Legal basis for processing your personal data

• Consent: Where you have given explicit consent for us to process your personal data
• Contractual necessity: To fulfill our contractual obligations in providing our services to you
• Legal obligation: To comply with legal requirements
• Legitimate interests: To achieve legitimate interests that do not override your rights, such as improving our services and website

5. Data retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal,
accounting, or reporting requirements.

6. Your rights

• Right to access: You have the right to request copies of your personal data
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete
• Right to erasure: You have the right to request the deletion of your personal data under certain conditions
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions
• Right to data portability: You have the right to request the transfer of your personal data to another organization or directly to you, under certain conditions
• Right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time

7. Data security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure.

8. Sharing your personal data

We will not share your personal data with third parties without your consent, except where required by law or as necessary to fulfill our contractual obligations (e.g., with trusted service providers).

9. International data transfers

If we transfer personal data outside the European Economic Area (EEA), we will ensure that adequate safeguards are in place to protect your data, in compliance with the GDPR.

10. Updates to this Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website with an updated effective date.

11. Contact us

If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us at:

• Email: impactls@impact.hu
• Phone: +36 1 349 3920, Mobile: +36 30 139 6942
• Address: Visegrádi u. 9., 3rd Floor, Door 3, 1132 Budapest

By using our services, you acknowledge that you have read and understood this Privacy Notice. Thank you for trusting Impact Language Solutions with your language service needs.